ATM Safety Tips

Stay Alert

  • Be aware of your surroundings and people in the area of an ATM.
  • When you are in a vestibule, close the entry door completely upon entering and exiting, and do not offer entry to strangers.
  • If you are walking to an ATM on the street, stay alert and do not linger at the machine.
  • Look up SUM ATM locations, including all HUECU ATMs, in advance.
  • At a drive-up ATM, keep your engine running, lock all your doors, and open only the driver's window.
  • If someone or something in the area makes you feel uncomfortable, trust your instincts and use another ATM.

Be Bright

  • If you need to use an ATM after dark, bring a friend whenever possible and always choose ATMs that are well lit.
  • For added security, use ATM locations where the activity is recorded by a surveillance camera. In most cases, clearly visible signs indicate that a camera is in use.

Don't Flash Your Card

  • Have your debit card ready before going to an ATM to avoid exposing your wallet or purse.
  • After making a withdrawal, be sure to put your money, receipt, card and wallet away before leaving the ATM.

Guard Your Card

  • Never give your personal identification number (PIN) to anyone. Memorize your PIN and never write it on your debit card or leave it in your wallet.
  • When using an ATM, stand between the machine and the person behind you so no one can see you enter your PIN.
  • If you suspect someone is looking over your shoulder, cancel the transaction and leave immediately.
  • Don't leave your ATM receipts at the ATM or dispose of them in the trash receptacle near an ATM. Keep your ATM transaction receipts until you match them against your monthly statements to check for any unauthorized transactions.
  • If your debit card is lost or stolen, or if any suspicious or unauthorized ATM transactions appear on your account statements, report the issue to HUECU as soon as possible.

If you are concerned about your safety at a particular ATM, notify the financial institution that owns the machine. There may be steps the institution can take to make the site more secure. Curious about the SUM program? As a Credit Union member, you have surcharge-free access to over 30 ATMs in Harvard Square and over 2,900 across the nation. Just look for the SUM logo! Want more info? Learn about the HUECU Debit Card or view our ATM locations throughout the square. You can also stop by any of our branch locations, email us or call us at (617) 495-4460 for more information.